We are looking for an individual who will act as a Windows Technical Support Professional providing support to domestic and small business clients remotely.
Our online technical support service is a new venture (only a few weeks old) but has its roots in an on-site support business of many years.
What the role entails:
- Providing remote support to clients via Teamviewer or by phone if technical issues prevent the user connecting the internet. (currently 1 - 2 / day)
- Receiving sales / support enquiries via phone and email (currently 1 - 4 / day)
- A 'no missed calls' ethos.
- A maximum response time of 30 mins on emails.
- An creative 'lateral thinking' approach to providing technical assistance to non-technical users who may not have a current internet connection.
This role would suit somebody who wants to / is already working from a home office. The volume is small at present but I envisage that the number of daily customers will increase.
Required Skills & Experience
- Experience in providing 1st line technical support to end users.
- Expert knowledge of current and historic Windows OSs, Anti-virus / Firewalls, and common applications.
- Very good organisation & communication skills.
Bonus Skills & Experience
- Linux, Mac technical support skills.
- Window Server technical support skills.
Thank you for your interest.
Paul.
Posted On: April 20, 2015 10:26 UTC
ID: 205430554
Category: >
Skills: Array, Array
Country:
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