Provide direct support to dental office front desk staff to achieve patient visit and average production per visit goals.
Daily Tasks (5 Hrs Daily 5-6 days per week. All times are EST (New York).
6:30AM-7:00AM - Perform List Management Tasks. Maintain our internal patient call lists for patient reactivation and distribute for calling to our offices at the rate of 50 per day per office. Calls should be supplied to support daily visit goals and average production per visit goals. Review compliance to previous days call lists and make notes for your morning call to each office.
7:30AM-8:00AM - Review previous day shift reports for each office. Shift reports are submitted by the Front Desk in each office at the end of each AM and PM shift. The shift report gives you feedback on many key drivers of visit and production goals. Prepare any notes for your morning call to each office. Ensure complaince.
8:30AM: Review office 'morning huddle' notes submitted by 8:30am from five dental offices via a google form. Ensure the offices are compliant and gaining value from the morning huddle process. Are there openings in the dentists schedule that we do not have a solution for? Did we identify all the potential treatment that might be added to the schedule? Are there any potential issues or problems such as lab cases not that we have overlooked?
From 8:30-9:30 Follow up with each office, while logged into the office schedule, to review the morning huddle, current day and week. How are the confirmations looking today and tomorrow?Calls should be prioritized to spend more time where needed and to address most pressing needs first.
9:30-10:00
Phone call to two Regional Managers to brief them on the day ahead. Alert them to any concerns ongoing or uncovered during your morning huddle review calls with each office that put our visit and average production per visit goals in jeopardy.
10:00-11:00
Monitor the confirmation efforts of the offices to achieve a timely appointment confirmation goal of 80% for non-recall appointments and 50% for recall appointments. Work to improve both above these levels.
Verify any open spots on the schedule have been filled.
Provide each office with direction of what needs to happen the rest of the day in the office to help reach our visit and avg production per visit goals.
11:00-11:30
Prepare for me a daily email summary of the state of the offices in respect to achieving visit and average production per visit goals.
Posted On: March 08, 2015 08:44 UTC
ID: 205241405
Category: >
Skills: Array, Array, Array, Array, Array, Array, Array
Country: United States
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