Hello!
We have an exciting ongoing opportunity for helping our Customer Success team for a mature, self-driven professional with phone and internet access and native english speech and writing skills.
PRIMARY TASKS:
-Ongoing telephone outreach and appointment setting with existing customers:
-Use a VoIP dialer and Salesforce to call 20 customers a day.
-Navigate phone trees.
-Click to leave a pre-recorded voicemail for any customers who do not answer.
-Click to send a follow-up email after voicemail via ActOn.
-When reaching a person follow a script and attempt to schedule a check-in call.
-E-boarding new/transitioning customers.
-Respond to all transitioning introductory emails in Desk.com with a template.
-Add customer’s contact info into spreadsheet.
-Create a concierge account in product for customer success.
ADDITIONAL TASKS:
-Add new users and use a template to move back to 30-day team.
-Turn off expired accounts.
-Enter close/lost notes.
-Prepare sales reports.
Most of your work will be within salesforce.com and desk.com so experience with these software platforms is highly valued, though not required.
To start, this role will require approximately 4 hours of work per day, Monday through Friday. We would like the work to occur at specific hours. All times below are in United States Pacific time:
7 AM to 11 AM
As we gauge your abilities, we will likely expand the work to greater than 4 hours per day, but right now we can only guarantee 4 hours per day of work. This job will go on indefinitely so this is a great opportunity for someone who has some flexibility on other projects but can devote undivided attention to this work in the 4 hour-long blocks every Monday-Friday.
The application process for this job is relatively simple:
Please describe for me your relevant work experience when you apply. Additionally, please include a paragraph where you discuss a piece of software that you use often. Why do you like that software? What don't you like about it?
The voice of our company is factually informative but not particularly formal. Please write to me like I'm an acquaintance thinking about buying the software you're talking about, not a customer to whom you're completely deferential.
After the first application, I'll follow up with a few more written questions (should be less than 20 minutes to answer) and ask you to complete a short exercise in our customer support software (less than 20 minutes). I want to be upfront about the application process here so you can decide whether to apply knowing the full process before you get started!
Thanks very much!
Posted On: December 05, 2014 00:51 UTC
ID: 204870568
Category: Customer Service > Customer Service & Support
Skills: Array, Array, Array, Array, Array
Country: United States
click to apply
from Online Job Search
We have an exciting ongoing opportunity for helping our Customer Success team for a mature, self-driven professional with phone and internet access and native english speech and writing skills.
PRIMARY TASKS:
-Ongoing telephone outreach and appointment setting with existing customers:
-Use a VoIP dialer and Salesforce to call 20 customers a day.
-Navigate phone trees.
-Click to leave a pre-recorded voicemail for any customers who do not answer.
-Click to send a follow-up email after voicemail via ActOn.
-When reaching a person follow a script and attempt to schedule a check-in call.
-E-boarding new/transitioning customers.
-Respond to all transitioning introductory emails in Desk.com with a template.
-Add customer’s contact info into spreadsheet.
-Create a concierge account in product for customer success.
ADDITIONAL TASKS:
-Add new users and use a template to move back to 30-day team.
-Turn off expired accounts.
-Enter close/lost notes.
-Prepare sales reports.
Most of your work will be within salesforce.com and desk.com so experience with these software platforms is highly valued, though not required.
To start, this role will require approximately 4 hours of work per day, Monday through Friday. We would like the work to occur at specific hours. All times below are in United States Pacific time:
7 AM to 11 AM
As we gauge your abilities, we will likely expand the work to greater than 4 hours per day, but right now we can only guarantee 4 hours per day of work. This job will go on indefinitely so this is a great opportunity for someone who has some flexibility on other projects but can devote undivided attention to this work in the 4 hour-long blocks every Monday-Friday.
The application process for this job is relatively simple:
Please describe for me your relevant work experience when you apply. Additionally, please include a paragraph where you discuss a piece of software that you use often. Why do you like that software? What don't you like about it?
The voice of our company is factually informative but not particularly formal. Please write to me like I'm an acquaintance thinking about buying the software you're talking about, not a customer to whom you're completely deferential.
After the first application, I'll follow up with a few more written questions (should be less than 20 minutes to answer) and ask you to complete a short exercise in our customer support software (less than 20 minutes). I want to be upfront about the application process here so you can decide whether to apply knowing the full process before you get started!
Thanks very much!
Posted On: December 05, 2014 00:51 UTC
ID: 204870568
Category: Customer Service > Customer Service & Support
Skills: Array, Array, Array, Array, Array
Country: United States
click to apply
from Online Job Search
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