Support admin person required for help desk for bookkeeping and accounting business.
Required Knowledge/Experience:
- Zendesk
- Xero
- Excellent communication skills
- Experience writing help centre articles and recording tutorial videos
The position will be ongoing, beginning at an hour or two per day, and increasing as demand increases.
Responsibilities will include:
- Responding to support queries from clients regarding Xero Accounting Software
- Writing and submitting help centre articles based on support queries received
- Recording and submitting video tutorials when required
- Reporting on Zendesk activity on a weekly and monthly basis
The applicant will need to have excellent written and verbal english skills.
Posted On: September 24, 2014 13:36 UTC
ID: 204573695
Category: Customer Service > Customer Service & Support
Skills: Array, Array, Array, Array, Array, Array
Country:
click to apply
from Online Job Search
Required Knowledge/Experience:
- Zendesk
- Xero
- Excellent communication skills
- Experience writing help centre articles and recording tutorial videos
The position will be ongoing, beginning at an hour or two per day, and increasing as demand increases.
Responsibilities will include:
- Responding to support queries from clients regarding Xero Accounting Software
- Writing and submitting help centre articles based on support queries received
- Recording and submitting video tutorials when required
- Reporting on Zendesk activity on a weekly and monthly basis
The applicant will need to have excellent written and verbal english skills.
Posted On: September 24, 2014 13:36 UTC
ID: 204573695
Category: Customer Service > Customer Service & Support
Skills: Array, Array, Array, Array, Array, Array
Country:
click to apply
from Online Job Search
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