Account Management:
• Manage customer accounts; contact minimum 1x quarter
• Alert Management to customers
• Renew customers whose contracts are expiring
• Contact 10 -100 customer accounts per day and document in CRM
• Maintain customer database for email marketing
Necessary Knowledge, Skills and Abilities:
• A "self-starter" that is able to work independently with attention to detail.
• Strong explanation and resolution skills.
• Excellent Customer Service, oral and written communication skills.
• Highly organized, must be able to handle multiple tasks with speed
• Experience working in a high-paced Telecommunications environment
• Able to work under pressure and defuse difficult customers.
• Ability to learn new processes and procedures and stay current on products
• Email marketing campaign software, Constant Contact, etc.
• Proficient with computer software including Microsoft Office
Posted On: March 10, 2015 09:12 UTC
ID: 205250189
Category: >
Skills: Array
Country:
click to apply
from Online Job Search
• Manage customer accounts; contact minimum 1x quarter
• Alert Management to customers
• Renew customers whose contracts are expiring
• Contact 10 -100 customer accounts per day and document in CRM
• Maintain customer database for email marketing
Necessary Knowledge, Skills and Abilities:
• A "self-starter" that is able to work independently with attention to detail.
• Strong explanation and resolution skills.
• Excellent Customer Service, oral and written communication skills.
• Highly organized, must be able to handle multiple tasks with speed
• Experience working in a high-paced Telecommunications environment
• Able to work under pressure and defuse difficult customers.
• Ability to learn new processes and procedures and stay current on products
• Email marketing campaign software, Constant Contact, etc.
• Proficient with computer software including Microsoft Office
Posted On: March 10, 2015 09:12 UTC
ID: 205250189
Category: >
Skills: Array
Country:
click to apply
from Online Job Search
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