Tuesday, December 9, 2014

Help Desk - Level 1 Network Administrator and Application Support - oDesk

Help Desk Support for Application Support and Network Administration.

Answering Calls

Assisting Callers

Logging Calls in our Database (CRM)

Resetting Passwords

Management of Calls

Escalation of Calls

Triaging of Calls

Going through script with Clients.

Trouble shoot calls based on script.

Must speak fluent English



Posted On: December 10, 2014 01:30 UTC

ID: 204889738

Category: Networking & Information Systems > Other - Networking & Information Systems

Skills: Array, Array, Array, Array, Array, Array, Array, Array, Array, Array, Array, Array, Array

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